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Chelsea Hotel Toronto, Toronto

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From123US$ /night
Check-in
22Nov2024Select date
Check-out
23Nov2024Select date
Rooms and Guests2 Guest, 1 Room
Key details

About the Hotel

33 Gerrard Street West, Toronto, Canada, M5G1ZA

Chelsea Hotel Toronto is a significant landmark in downtown Toronto, known for its family-friendly amenities and historical importance since 1975. It features a unique architectural design and offers proximity to major attractions like the CN Tower and the Royal Ontario Museum. With its extensive facilities, including a water slide and multiple dining options, it caters to both leisure and business travelers.

Location

Situated in downtown Toronto, the Chelsea Hotel is just steps away from shopping centers like the Eaton Centre and major cultural attractions. The hotel is conveniently accessible via public transport, with the 192 Airport Rocket connecting to Kipling Station for those arriving from Pearson International Airport.

Rooms

All guest rooms at Chelsea Hotel, Toronto feature free Wi-Fi and an LCD TV with cable channels. The hotel offers a variety of accommodations, ranging from standard rooms to spacious suites designed for families. Many rooms include private balconies that provide views of the city skyline.

Eat & Drink

The dining experience at Chelsea Hotel is diverse, with venues including the Market Garden restaurant and the T Bar. Guests can enjoy a Deluxe Buffet Breakfast featuring fresh pastries, eggs, and locally sourced options. For a quick bite, the Chelsea Patio offers grab-and-go food items, including house-made pizzas.

Leisure & Business

The hotel boasts a Family Fun Zone complete with a swimming pool and the Corkscrew Waterslide for thrilling family experiences. Business facilities include 0 mileseeting rooms, equipped with modern technology for events and conferences. Additionally, the Deck 27 provides a serene retreat for adults with a heated pool and fitness center.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Standard Queen Room
Max:
2 persons
26 m² 
Bed options:
1 King Size Bed
Heating
Bathtub
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Deluxe Double Room
Max:
4 persons
29 m² 
Bed options:
2 Double beds
Bathtub
Air conditioning
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King Studio
Max:
4 persons
33 m² 
Bed options:
1 King Size Bed
Shower
Heating
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Getting around

A list of all available modes of transport

City Center
Toronto2000 ft
Airports
Billy Bishop Toronto City (YTZ) 2.9 mi
Pearson (YYZ) 18.6 mi
Train
Union Station 1.0 mi
Metro stations
College Subway1000 ft

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

General

  • No smoking on site
  • Wi-Fi
  • Parking
  • Safe deposit box
  • 24-hour reception
  • Express check-in/ -out
  • Pets allowed
  • Rooms/ Facilities for disabled
  • Wheelchair access
  • Baggage storage
  • Allergy-free rooms
  • Elevator
  • Currency exchange
  • ATM/Cash machine
  • Coffee shop
  • Vending machines
  • Electric vehicle charging station

Sports & Fitness

  • Fitness center

Services

  • Room service
  • Housekeeping
  • Car rental
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance

Dining

  • Restaurant
  • Snack bar
  • Bar/ Lounge area
  • Special diet menus

Business

  • Business center
  • Meeting/ Banquet facilities
  • Fax/Photocopying

Children

  • Babysitting/Child services
  • Board games
  • Children's menu
  • Water slides
  • Children's play area
  • Kids club
  • Game room

Facilities for people with disabilities

  • Toilet for disabled

Spa & Leisure

  • Rooftop pool
  • Seasonal indoor pool
  • Heated swimming pool
  • Sun loungers
  • Sun terrace
  • Sauna
  • Jacuzzi
  • Pool with view
  • Shallow end

Room features

  • Air conditioning
  • Heating
  • Soundproofed rooms
  • Sitting area
  • Terrace
  • Garden furniture
  • Tea and coffee facilities
  • Ironing facilities

Bathroom

  • Free toiletries

Media

  • Flat-screen TV
  • AM/FM alarm clock
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Location

33 Gerrard Street West, Toronto, Canada, M5G1ZA
Map view
street view
33 Gerrard Street West, Toronto, Canada, M5G1ZA
Nearby
Square
Yonge-Dundas Square
1800 ft
University
University of Toronto
1700 ft
Restaurants
Duke's Refresher + Bar
600 ft
382 Yonge St #8
Elephant & Castle
400 ft
378 Yonge St
Donatello Restaurant
1000 ft
37 Elm St
Bangkok Garden Restaurant
1200 ft
18 Elm St Yonge & Dundas
Adega
1100 ft
33 Elm St
Swiss Chalet Rotisserie & Grill
600 ft
362 Yonge St

Reviews and Ratings

Feedback from previous guests about their experience.
66%
liked the hotel and would stay again
Great location
Friendly staff
Noise issues
Delayed room readiness
6.6/10
Nice
Rooms
6.5
Location
8.5
Service
7.9
Dining
6.0
Guest reviews
6.6/10
based on 27 review
3.5/5 based on 8588 review
7.3
7.3/10based on 8092 review
#91 of 142 hotels in Toronto based on Tripadvisor
Pat
United Kingdom, April  2024
6.4/10

The hotel is a popular family choice with a water slide but needs a major makeover. The rooms were spacious but had a stale air smell that required using the air conditioning. The service was attentive and friendly. The location was ideal for exploring downtown Toronto. The dining experience was subpar with cold and burnt food. The hotel facilities were in need of improvement.

Rooms
6.0
Despite the stale air smell, the room was spacious though slightly cold.
Service
8.0
The service was attentive and the staff were friendly.
Location
9.0
The hotel's downtown Toronto location is excellent for exploring the area on foot.
Dining
5.0
The dining experience was disappointing with cold and burnt food.
Facilities
5.0
The hotel facilities are in need of improvement.
Edwin
United States of America, April  2024
8.2/10

My stay at the hotel was a mix of clean and comfortable rooms with friendly staff, although there were some noise issues and a delayed room readiness. The location was excellent, but some improvements in the dining experience could have been made.

Rooms
8.0
The rooms, despite facing the busy Yonge Street and being a bit noisy, were very clean and comfortable. However, our room wasn't ready until after 4 pm.
Service
9.0
The service was top-notch, with the staff being professional, helpful, and accommodating to my needs during all-day meetings. They even had a car ready for me to drive to the airport.
Location
9.0
The hotel's location was excellent for our travel plans, with easy access to Yonge-Dundas Square and within walking distance to various attractions. However, some guidance on using public transit would have been helpful.
Dining
7.0
The dining options were fantastic around the hotel, especially for breakfast within a 5-minute walk. However, there were some issues with the preparation of the breakfast items.
Facilities
8.0
The hotel facilities met my needs without any specific concerns.
Great location
Noise issues
Peter
United Kingdom, March  2024
7.0/10

The hotel had a somewhat dated feel, but the warm and welcoming service made up for it. The location was great for exploring the city, but the dining experience left something to be desired.

Rooms
7.0
The rooms were a bit dated compared to the lobby and felt straight out of the 90s with a tiny TV and barely any blankets on the bed.
Service
8.0
The service was incredibly helpful, particularly the cleaners and bell boys, despite being average in terms of professionalism and reactivity.
Location
8.0
The location was great for our needs, with almost everything from shopping to eating within walking distance. However, the presence of pot smokers just outside the hotel's perimeter detracted from the overall vibe.
Dining
5.0
The dining experience was subpar for the price, with cooked food that seemed more suited to a supermarket canteen than a hotel restaurant.
Facilities
7.0
The facilities were adequate, but nothing exceptional stood out.
Matt
United Kingdom, March  2024
7.8/10

I absolutely loved my stay at this hotel! The rooms were clean and comfortable, and the staff was incredibly friendly and helpful. The location is superb, right next to great restaurants and shops. However, the dining options were somewhat limited. Overall, a fantastic experience!

Rooms
8.0
The rooms had 2 large windows overlooking Toronto, making them bright and welcoming. They were clean and fairly modern, though could use a slight refresh. Comfortable beds and balconies offered a great view of the cityscape.
Service
7.0
The service was generally accommodating and nice, with kind and helpful staff. However, the night shift wasn't as accommodating as expected.
Location
9.0
The location is phenomenal, just a few meters from the Eaton Centre and close to convenient bus and train stops for easy access to all the attractions. A perfect choice for a short stay in the heart of the city.
Dining
7.0
While dining wasn't included, there are plenty of restaurants around the hotel to explore. It's a shame it didn't offer complimentary breakfast as expected.
Facilities
8.0
The hotel boasts great facilities, including room service, car hire, dry cleaning, housekeeping, laundry services, and even tours/ticket assistance.
Jon
United States of America, March  2024
7.8/10

I had a pleasant stay at the hotel. The rooms were spacious but only had 2 pillows, and one night the bed was extremely cold. The Deluxe King Room was certainly large enough for a comfortable stay. The service was friendly and efficient, making my time enjoyable. The location was fantastic, providing easy access to key attractions in the city. The dining experience was good, but a bit pricey. Overall, a positive experience with a few minor drawbacks.

Rooms
7.0
The rooms are certainly large enough for a comfortable stay.
Service
8.0
The staff was very friendly and efficient.
Location
9.0
The location made our days in the city very easy, with central access to key attractions.
Dining
7.0
The dining experience was good, with plenty of restaurants around the hotel.
Facilities
8.0
The hotel offers a range of useful facilities for a pleasant stay.
great location
pricely dining
William
United Kingdom, March  2024
6.0/10

The hotel has its ups and downs. The location is very convenient, close to main sights in Toronto, with friendly and helpful staff. However, room consistency and dining pricing could be improved, and some areas need refurbishment.

Rooms
5.0
The room was a bit cold and worn out, lacking a refrigerator, but the immediate room change was appreciated for noise issues.
Service
7.0
The majority of the staff was great and helpful, with one exception in the buffet restaurant, but overall had a smile and respect for guests.
Location
9.0
The hotel's location is outstanding, close to all the places to be in Toronto, walking distance to major sights and prime restaurants.
Dining
5.0
The food pricing was high, especially for simple items like cereals, but the selection was good.
Facilities
5.0
Facilities need better room consistency and refurbishment, especially in older rooms with worn-out carpet and bedding. However, the fitness suite and on-site bar/restaurant were convenient.
Great location
Inconsistent rooms
Joe
United Kingdom, February  2024
7.8/10

The hotel has made significant improvements in the rooms with new furnishings, but some areas like the bathroom were not up to standard. Despite facing a noisy street, the cleanliness fell short of expectations.

Rooms
7.0
The newly updated rooms with fresh furnishings were a pleasant change. However, there were cleanliness issues, especially in the bathroom.
Service
9.0
The staff was exceptionally friendly and accommodating, making our stay pleasant.
Location
7.0
The hotel's location is convenient, but the noise from Yonge Street can be disruptive at night.
Dining
8.0
The dining experience provided a relaxed atmosphere, although breakfast options were limited.
Facilities
8.0
The hotel offers good facilities, including an enjoyable pool area.
Bob
United States of America, February  2024
7.4/10

I absolutely loved the multi entrance location of the hotel, situated between Downtown and the Village, allowing easy access to the exciting Yonge Street nightlife and attractions like Eaton Center and City Hall. The room was basic but had everything we needed for our short stay, while the dining experience at Tbar exceeded expectations. However, the service was inconsistent, with snippy responses about fees but the manager going above and beyond when needed.

Rooms
7.0
The room was basic but equipped with all necessary amenities for a comfortable stay.
Service
6.0
The service was a mixed bag - dismissive responses about fees but exceptional assistance from the manager when required.
Location
9.0
The location was superb, offering multiple entrances and proximity to key downtown spots and public transportation.
Dining
8.0
The dining options at Tbar were diverse and included vegetarian choices, enhancing our experience.
Facilities
7.0
Great location
Inconsistent service
Phil
United Kingdom, January  2024
7.8/10

I absolutely loved the hotel's location, being so close to the 18C. The rooms were average but clean, and we even got an early check-in which was convenient. The service was nice and helpful even during peak times. The location is wonderful, walking distance to everything and very close to the Eaton center. The dining options were a bit overpriced, but the market buffet breakfast was enjoyable. Overall, a comfortable stay with great value for money!

Rooms
7.0
The rooms were average but clean.
Service
8.0
The service was nice and helpful.
Location
9.0
The location is wonderful, walking distance to everything.
Dining
7.0
The dining was a bit overpriced, but the market buffet breakfast was enjoyable.
Facilities
8.0
The facilities were good overall.
Harriet
United Kingdom, January  2024
5.8/10

My stay at the hotel had its ups and downs. The location was very convenient for our visit, with lots of eateries nearby, but it was noisy at times. The rooms were okay, but the bed was squeaky, and the beige walls made it feel very basic. The service staff were a mix of friendly and unhelpful, but we appreciated being given adjoining rooms. The dining experience was good overall, with lovely views, but it was not really value for money. The facilities could use some improvement too.

Rooms
5.0
The rooms were okay, but the bed was squeaky, and the beige walls made it feel very basic.
Service
6.0
The service staff were a mix of friendly and unhelpful, but we appreciated being given adjoining rooms.
Location
8.0
The location was very good for the purpose of our visit, with lots of eateries close by and within the hotel itself.
Dining
5.0
The dining was good, but it was not value for money and very limited.
Facilities
6.0
The facilities could use some improvement.
Michael
United Kingdom, January  2024
8.0/10

The hotel location is fantastic, with almost everything within walking distance and convenient amenities nearby. The rooms are beautiful and spacious, though they were in need of renovation. The staff are friendly and knowledgeable about the area. The dining experience was satisfying, but the hotel lacks breakfast options for the price paid.

Rooms
7.0
The rooms are beautiful and spacious, but in need of renovation.
Service
9.0
The staff were very friendly and knowledgeable.
Location
9.0
The location is really awesome, with many attractions nearby and easy access to public transport.
Dining
7.0
The dining experience was very filling, but lacked breakfast options for the price paid.
Facilities
8.0
The hotel offers various services like room service, car hire, and laundry.
Maurice
United Kingdom, January  2024
6.6/10

The hotel had some drawbacks with the dated rooms and a distinctive smell considering the high nightly rate. The service, on the other hand, was exceptional with friendly and extremely helpful staff. The location was convenient for exploring downtown attractions, although there were some minor issues with certain aspects of the dining experience.

Rooms
5.0
The rooms were old and in need of renovation, not matching the high price point.
Service
9.0
The staff were very friendly, polite, and extremely helpful.
Location
8.0
The hotel was well situated for downtown attractions.
Dining
6.0
The breakfast option was a letdown compared to other dining areas.
Facilities
5.0
The facilities were not the nicest for the expensive rates.
Julia
United Kingdom, January  2024
7.0/10

I had a mixed experience at this hotel. On the positive side, the room was available early, the bed was really comfy, and the staff was incredibly helpful. However, the room smelled unpleasantly of smoke, was too cold even after adjusting the temperature, and the dining options were not great.

Rooms
7.0
The room was available earlier than expected and the bed was very comfortable, but there was a persistent smell of smoke and the temperature was difficult to control.
Service
9.0
The staff was incredibly helpful, assisting me with travel plans and budget concerns. However, there were some issues with the room temperature and smell that were not fully resolved.
Location
7.0
The hotel's location was convenient for exploring the city, but there were no standout features that set it apart from nearby hotels.
Dining
5.0
The dining experience was average at best, with limited options that did not meet expectations.
Facilities
7.0
Facilities were decent, but nothing extraordinary was offered compared to similar hotels in the area.
Harold
United States of America, December  2023
6.2/10

The hotel needs to maintain consistency in room quality, but its location is outstanding with many nearby attractions. The dining experience was overpriced and lacked variety, but the staff provided excellent service.

Rooms
5.0
The rooms were small, outdated, and in need of repair. Some rooms lacked basic amenities like refrigerators.
Service
7.0
The staff were very professional and helpful, but forgot to provide an extra roll of toilet paper.
Location
9.0
The hotel's location is outstanding, close to all major attractions, restaurants, and public transportation.
Dining
5.0
The dining experience felt overpriced and lacked variety, similar to a canteen atmosphere.
Facilities
6.0
Basic facilities were available, but the dining area had a supermarket-like ambiance.
John
United Kingdom, December  2023
7.8/10

The hotel is great overall for a group trip to central Toronto. The rooms are neat and tidy, but the intermittent noise can be disruptive, and they are on the smaller side for the price. The service is friendly and helpful, however, check-in with a robot may not appeal to everyone. The location is very convenient, close to Dundas Station and Dundas Square. The dining options are good but may seem quite expensive. Facilities meet basic needs, but extra costs may apply for some services.

Rooms
7.0
The rooms were neat and tidy, but the intermittent noise every 20 minutes, sounding like an airplane taking off, was bothersome. They are small for the price.
Service
8.0
The staff was very friendly and helpful, although the check-in process with a robot may not be for everyone.
Location
9.0
The location is very convenient, just a few minutes from Dundas Station and Dundas Square, offering a great view and friendly staff.
Dining
7.0
The dining options were good, but some items may seem overpriced, like $30 for a simple bowl of cereals.
Facilities
8.0
Basic facilities are available, but extra costs may apply for certain services.
friendly staff
intermittent noise
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Rooms and Guests2 Guest, 1 Room